Install & licence help

Everything on this page applies to every ALLEZfaces design. If you are looking for the longer version of the install steps, with the failure cases explained, read how to install a Garmin watch face.

Install a watch face

1. Open the watch face's Connect IQ listing (every product page on this site has a Download button that opens it) and choose Get or Download.
2. The Connect IQ store hands the download to the Garmin Connect app on your phone. Keep the phone near the watch, with Bluetooth on and Garmin Connect open, so the sync can run.
3. When the transfer finishes, the face appears on the watch. On most current models you pick it under Settings → Watch Face, or by holding the middle button on the current face and swiping through the list.
4. The face runs fully for 7 days from the first time it is shown. In the last three days a small yellow line on the dial tells you how much of the trial is left.

Activate your licence key

Buying a design sends the key to the e-mail address you used at checkout. A key is a block of letters and numbers in five groups, and it belongs to one design.

1. Open the Garmin Connect app on your phone.
2. Go to your device, then Connect IQ Apps → Watch Faces, and pick the ALLEZfaces design.
3. Open its Settings and paste the key into the License key field. Paste it rather than typing it: the dashes matter and a mistyped character is the most common reason a key is rejected.
4. Save, and leave the phone connected for a minute. The watch checks the key once over the phone's connection and then stays unlocked.

One key works on up to three watches, so a second Garmin or a replacement under warranty is covered without buying again.

When something goes wrong

The install sits on "queued"

The download is waiting for a sync. Open the Garmin Connect app, keep the phone within Bluetooth range of the watch, and give it a minute. If it is still queued, close and reopen Garmin Connect, then sync the watch manually from the device page.

It installed, but the face is not on the watch

The face is installed but not selected. Go through the watch face list on the watch itself — new Connect IQ faces are added at the end of that list, not at the front. If the list does not contain it at all, the sync has not finished; see the previous point.

The Settings screen is empty or missing

Watch face settings live in the phone app, not on the watch. Open Garmin Connect → your device → Connect IQ Apps → Watch Faces → the face → Settings. If the entry is there but blank, close the app fully and reopen it; the settings list is fetched from the watch and occasionally arrives empty on a first open.

A field shows "--"

The watch has no value for that metric right now. Some reasons are temporary (heart rate before the sensor has a reading, weather before the first sync), and some are permanent for your model: altitude and floors climbed need a barometric altimeter, which not every Garmin has. Every field on an ALLEZfaces design can be swapped for another metric in Settings, so you can put something your watch does measure in that slot.

Weather is empty

Weather comes from Garmin Connect, not from the watch face. It appears after the watch has synced with the phone and the phone has fetched a forecast for your location. If it stays empty, check that Garmin Connect has location permission on your phone.

The key is not accepted

The locked screen shows the reason. "Not found" almost always means a typo or a key pasted with trailing spaces — copy it again straight from the purchase e-mail. "Activation limit reached" means the key is already on three watches; e-mail us and we will reset it. If the watch cannot reach the licence server at all, it retries on its own once the phone connection is back, so a failed check while you are out of range is not a problem.

Asking for help

The 7-day trial exists so that you can see a design on your own wrist, on your own watch, before any money changes hands — use it. If something is wrong after you have bought, say so: reply to your purchase e-mail, or write to allezfaces@gmail.com with your watch model, the name of the face, and what you see on the screen. Payments are handled by Lemon Squeezy, so refunds go through them, and we will help you sort one out.